We are confident that you will enjoy your merchandise from VS Labs.
Our goal is 100% customer satisfaction and if for any reason you are not completely satisfied with your order, simply ship us back within 30days of purchase with payment receipt.
Again, Customers can return products up to 30 days, after the purchase date. After that 30 day window, no refunds or exchanges will be given.
Only items purchased on our website can be returned to Dr’s Formula Online.
Please send your return by UPS, Fed Ex or insured Parcel Post for your protection and to ensure prompt delivery.
VS Labs – Online Purchased Returns Only
535 Patrice Place
Gardena, Los Angeles California 90248
If your package was damaged in shipment by the carrier, save the box and the merchandise, and notify us immediately by e-mail with photos of the damaged package.
The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
THERE ARE NO CASH/CHECK/CREDIT CARD REFUNDS.
FedEx Ground services are available for an additional charge. International orders, You may be subject to import duties and taxes that are levied once a shipment reaches the destination country. Neither the U.S. Postal Service nor VSC can be held liable for any additional charges you may incur. Additional charges for Customs clearance must be borne by you. Each country has their own Customs regulations that may or may not charge for certain types of merchandise or material included in your order. When ordering from VSC, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods. VSC does not accept responsibility for any delays caused by FedEx or customs departments.The process of a package processing through Customs can take anywhere from a few business days to a few weeks.